Q: Can I leave personal items in the vehicle?
A: Most of our larger carriers do not allow any personal possessions inside the car due to safety and insurance reasons. This includes spare parts, suitcases and boxes etc but does not include the spare tyre, jack or a fixed baby seat.  Vehicles are always inspected for personal items so it is best to ensure you have removed all personal items otherwise you are at risk of the carrier rejecting the vehicle.

AUTO Logistics can organise the transport of personal possessions inside the car using the services of smaller boutique carriers within some areas of Australia but it is vitally important to mention this at the time of the quoting or booking process.

AUTO Logistics policy is to always quote the best and most cost effective way to move your car.  In some instances, it may be that we suggest a smaller carrier that will transport the goods inside your car.  The other option we may suggest is to transport the goods separately using the services of Transurf Consultants whom also offer discounted rates Australia wide. They can be contacted 03 9408 6726 or visit www.transurf.com.au.

AUTO Logistics will be happy to advise you on this if and when situation arises.

Q: Does my vehicle require fuel?

A: Yes, a quarter of a tank will be sufficient for driving the car on and off the car carrier.

Q: Do you transport non running vehicles?

A: Yes we can so please explain why the car does not run on the Quote Request form e.g. no engine.

Q: Do you transport damaged vehicles?

A: Yes we can so please explain the vehicle damage on the Quote Request form e.g. no windscreen.

Q: Do you transport modified vehicles?

A: Yes we can so please explain the modifications on the Quote Request form e.g. the minimum clearance height is 13cm from the ground to the lowest part of the car.  Measurements less than this will need to be advised on the quote request form.

Q: Do you transport Caravans, Boats, Trailers, Motorbikes or Trucks?
A: Yes we can so please advise us on as many details as you can using the Quote Request form.

Q: Does the vehicle need to be registered?
A: No, as long as the vehicle is never driven on an open road.  We offer a full door to door service for all unregistered vehicles.

Q: What payment methods do you except?
A: We accept Direct Deposit, Credit Card (Mastercard, Visa and American Express) and Company Cheques only. Please note that Amex payments will incur an additional 2% surcharge.

Q: Can I pay COD?
A: No, payment must be made at time of booking.

Q: How is my car collected and delivered to a door address?

A: Vehicles are picked up or delivered on a smaller single/dual tilt tray from/to residential or business addresses which enables better access on suburban roads.  Large car carriers and rail are used between the depots.

Q: How will AUTO Logistics move my vehicle?
A: Our contract carriers use modern car carriers via road and also rail services.  Methods of car transport are  determined by the individual contracted carrier. Most carriers use open transporters but fully enclosed transport can be arranged at an additional cost. This enclosed service is only available to and from major capital centres.

Q: Who provides the insurance coverage to transport my car?
A: Most of our contract carriers cover your vehicle with full marine transit insurance from pick up to delivery up to the value of $60,000. AUTO Logistics is not liable for any loss or damage to motor vehicles in transit as insurance is provided by the contracted carrier.  Should you require increased insurance cover please contact AUTO Logistics immediately.

Q: How long will it take to deliver my vehicle?
A: To obtain an estimate from one of our operators, please call our operations centre on: 03 8401 3055, 0402 200 305, 0411 691 206 or Email Us.  AUTO Logistics does not guarantee delivery times or promises made by their contracted carrier companies. Vehicle transit times are provided by the individual contracted carriers and are estimates only.  Transit times may vary due to peak periods, acts of nature and backlogs etc.   Please do not plan holidays, trips and meetings using estimated transit times.

Q: Do you provide flexible scheduling?
A: We have flexible scheduling to suit the requirements of our customers, however carriers are not always available everyday in some areas e.g. regional.

Q: Can my car stay at the depot a few days if I am not available to collect the car?

A: Yes, cars are held for a maximum of 3 days.  Storage fees will apply unless prior arrangement has been made with us.

Terms and Conditions

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