| Q: Can
I leave personal items in the vehicle?
A: Most of our larger carriers do not allow any personal
possessions inside the car due to
safety and insurance reasons. This includes spare parts,
suitcases and boxes etc but does not include the spare tyre, jack or a fixed
baby seat. Vehicles are always inspected for personal
items so it is best to ensure you have removed all personal
items otherwise you are at risk of the carrier rejecting the
vehicle.
AUTO
Logistics can organise the transport of personal
possessions inside the car using the services of smaller
boutique carriers within some areas of
Australia but it is vitally important to mention this at the
time of the quoting or booking process.
AUTO
Logistics policy is to always quote
the best and most cost effective way to move your car. In
some instances, it may be that we suggest a smaller carrier that
will transport the goods inside your car. The other option
we may suggest is to transport the goods separately using the
services of Transurf
Consultants whom also offer discounted rates Australia wide.
They can be contacted 03 9408 6726 or visit
www.transurf.com.au.
AUTO
Logistics will be happy to advise
you on this if and when situation arises.
Q:
Does my vehicle require fuel?
A:
Yes, a quarter of a tank will be
sufficient for driving the car on and off the car carrier.
Q: Do you transport
non running vehicles?
A: Yes we can so please
explain why the car does not run on the Quote Request form e.g.
no engine.
Q: Do you transport
damaged vehicles?
A: Yes we can so please
explain the vehicle damage on the Quote Request form e.g. no
windscreen.
Q: Do you transport modified
vehicles?
A: Yes we can so please
explain the modifications on the Quote Request form e.g. the
minimum clearance height is 13cm from the ground
to the lowest part of the car.
Measurements less than this will need to be advised on the quote
request form.
Q: Do you transport Caravans,
Boats, Trailers, Motorbikes or Trucks?
A: Yes we can so please advise us on as many details as you
can using the Quote Request form.
Q: Does the vehicle need to be registered?
A: No, as long as the vehicle
is
never driven on an open road. We offer a full door to door
service for all unregistered vehicles.
Q: What payment methods do you except?
A: We accept Direct Deposit, Credit Card (Mastercard,
Visa and American Express) and Company Cheques only. Please
note that Amex payments will incur an additional 2% surcharge.
Q: Can I pay COD?
A: No, payment must be made at time of booking.
Q:
How is my car collected and delivered to a door address?
A:
Vehicles are picked up or
delivered on a smaller single/dual tilt tray from/to residential
or business addresses which enables better access on suburban
roads. Large car carriers and rail are used between the
depots.
Q: How will
AUTO
Logistics move my vehicle?
A: Our contract carriers use modern car carriers
via road and also rail services. Methods of car transport
are determined by the individual contracted carrier.
Most carriers use open transporters but fully enclosed transport
can be arranged at an additional cost. This enclosed service is only
available to and from major capital centres.
Q: Who provides the insurance coverage to
transport my car?
A: Most of our contract carriers cover your vehicle with
full marine transit insurance from pick up to delivery up to the
value of $60,000.
AUTO
Logistics is not liable for any
loss or damage to motor
vehicles in transit as insurance is provided by the contracted
carrier. Should
you require increased insurance cover please contact
AUTO
Logistics
immediately.
Q: How long will it take to deliver my
vehicle?
A: To obtain an estimate from one of
our operators, please call our operations centre on: 03 8401
3055, 0402 200 305, 0411 691 206
or Email Us. AUTO
Logistics
does not guarantee delivery times or promises made by their
contracted carrier companies. Vehicle transit times are
provided by the individual contracted carriers and are
estimates only. Transit times may vary due to peak periods,
acts of nature and backlogs etc. Please do not plan holidays,
trips and meetings using estimated transit times.
Q: Do you provide flexible scheduling?
A: We have flexible scheduling to suit
the requirements of our customers, however carriers are not
always available everyday in some areas e.g. regional.
Q:
Can my car stay at the depot a few days if I am not available to
collect the car?
A:
Yes, cars are held for a maximum of
3 days. Storage fees will apply unless prior arrangement
has been made with us.
Terms and
Conditions
Can't find an answer to your question here?
E-mail us
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