Most of our larger carriers do not allow any personal possessions inside the car due to safety and warranty reasons. This includes spare parts, suitcases and boxes etc but does not include the spare tyre, jack or a fixed baby seat. Vehicles are always inspected for personal items so it is best to ensure you have removed all personal items otherwise you are at risk of the carrier rejecting the vehicle.
AUTO Logistics can organise the transport of personal possessions inside the car using the services of smaller boutique carriers within some areas of Australia but it is vitally important to mention this at the time of the quoting or booking process. Any goods travelling with the car will not be coverered under the warranty policy provided by the carrier - Goods always travel at own risk.
AUTO Logistic's policy is to always quote the best and most cost effective way to move your car. In some instances, it may be that we suggest a smaller carrier that will transport the goods inside your car. The other option we may suggest is to transport the goods separately using the services of Transurf Consultants whom also offer discounted rates Australia wide. They can be contacted 03 8339 0333 or visit www.transurf.com.au.
AUTO Logistics will be happy to advise you on this if and when situation arises.
Yes, a quarter of a tank will be sufficient for driving the vehicle on and off the transporter.
Yes we can so please explain why the car does not run on the Quote Request form e.g. no engine.
Yes we can so please explain the vehicle damage on the Quote Request form e.g. no windscreen.
Yes we can so please explain the modifications on the Quote Request form e.g. the minimum clearance height is 14cm from the ground to the lowest part of the car. Measurements less than this will need to be advised on the quote request form.
Yes we can so please advise us on as many details as you can using the Quote Request form.
No, as long as the vehicle is never driven on an open road. We offer a full door to door service for all unregistered vehicles.
We accept Credit Card (Mastercard, Visa and American Express), Direct Deposit and Company Cheques only. Please note that Amex payments will incur an additional 2% surcharge.
For EFT or Direct deposit payments, our account details are listed below. We request that you send a copy of the remittance to bookings@auto-logistics.com.au.
Transurf Consultants
National Australia Bank
BSB 083 363
Account 582671225
No, payment must be made at time of booking.
Vehicles are picked up or delivered on a smaller single/dual tilt tray from/to residential or business addresses which enables better access on suburban roads. Large car carriers and rail are used between the depots.
Our contract carriers use modern car carriers via road and also rail services. Methods of car transport are determined by the individual contracted carrier. Most carriers use open transporters but fully enclosed transport can be arranged at an additional cost. This enclosed service is only available to and from major capital centres.
Most of our contract carriers cover your vehicle with a transit warranty from pick up to delivery up to the value of $60,000. AUTO Logistics is not liable for any loss or damage to motor vehicles in transit as the warranty is provided by the contracted carrier. Should you have any questions or concerns regarding the warranty cover, please contact the carrier/s directly for their full Terms and Conditions.
Please also note that should your vehicle be travelling with items inside, it must be acknowledged and approved at time of booking and that the warranty does not cover any of these items during transit where applicable.
To obtain an estimate from one of our operators, please call our operations centre on 03 8339 2826 or Email Us. AUTO Logistics does not guarantee delivery times or promises made by their contracted carrier companies. Vehicle transit times are provided by the individual contracted carriers and are estimates only. Transit times may vary due to peak periods, acts of nature and backlogs etc. Please do not plan holidays, trips and meetings using estimated transit times.
We have flexible scheduling to suit the requirements of our customers, however carriers are not always available everyday in some areas e.g. regional.
Yes, cars are held for a maximum of 3 days. Storage fees will apply unless prior arrangement has been made with us.